Privacy Policy

This Privacy Policy explains how KnowSync ("we", "our", "us") collects, uses, processes, and protects your personal information when you use our AI-powered knowledge management platform.

We are committed to protecting your privacy and ensuring the security of your data, especially given the sensitive nature of knowledge management and AI processing.

We use your information to:

• Provide and maintain our knowledge management services
• Process and index your documents for AI-powered search
• Generate embeddings and vector representations of your content
• Improve our AI models and search algorithms (with your consent)
• Provide customer support and respond to inquiries
• Send service updates and security notifications
• Comply with legal obligations and prevent abuse

Our platform uses AI and machine learning technologies to process your content:

• Content is processed to create vector embeddings for semantic search
• AI models analyze your documents to improve search relevance
• RAG (Retrieval-Augmented Generation) systems may reference your content
• We do not use your private content to train our foundational AI models
• All AI processing respects your data retention and deletion preferences

We implement industry-leading security measures:

• End-to-end encryption for data in transit and at rest
• Zero-trust architecture with role-based access controls
• Regular security audits and penetration testing
• SOC 2 Type II compliance and annual security reviews
• Multi-factor authentication and single sign-on support
• Automated backup and disaster recovery systems

We do not sell your personal information. We may share data with:

• Service providers who assist in platform operations (under strict NDAs)
• AI/ML service providers for processing (with data processing agreements)
• Cloud infrastructure providers (AWS, Google Cloud, etc.)
• Legal authorities when required by law or to protect rights

All third-party processors are contractually bound to protect your data and use it only for specified purposes.

We retain your data as follows:

• Account data: Until you delete your account or request deletion
• Content and documents: Until you delete them or close your account
• Vector embeddings: Deleted when source content is removed
• Usage analytics: Aggregated data may be retained for up to 2 years
• Backups: Automatically deleted within 30 days of data deletion

You have the right to:

• Access, update, or delete your personal information
• Export your data in machine-readable formats
• Opt-out of marketing communications
• Restrict or object to certain data processing
• File complaints with data protection authorities
• Request information about data sharing with third parties

Your data may be processed in countries other than your own. We ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent protection
• Additional safeguards and security measures for sensitive data

Our service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy periodically. We will notify you of material changes by email and by posting the updated policy on our website.

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: contact@knowsync.ai