KnowSync Cookies

Cookie Policy

Last updated: 1/18/2026

GDPR Compliant

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit KnowSync. They help us provide you with a better experience by remembering your preferences, keeping you signed in, and analyzing how you use our platform.

We use cookies and similar technologies (such as local storage and session storage) to enhance functionality and improve our AI-powered knowledge management services.

2. Types of Cookies We Use

Essential Cookies

These cookies are essential for the website to function properly and cannot be disabled in our systems.

  • Authentication and security tokens
  • Session management for signed-in users
  • CSRF protection and security measures
  • Load balancing and performance optimization

Functional Cookies

These cookies enable enhanced functionality and personalization.

  • Theme preferences (dark/light mode)
  • Language and locale settings
  • Dashboard customization preferences
  • Search history and recent queries
  • Knowledge base view preferences

Analytics and Performance Cookies

These cookies help us understand how you interact with our platform to improve performance and user experience.

  • Page views and user journey tracking
  • Feature usage analytics
  • Performance monitoring and error tracking
  • A/B testing for new features
  • AI model performance metrics

Marketing and Advertising Cookies

These cookies track your activity to provide relevant advertisements and measure campaign effectiveness.

  • Conversion tracking for marketing campaigns
  • Retargeting for users who visited our site
  • Social media integration tracking
  • Email campaign effectiveness

3. Third-Party Cookies

We work with trusted third-party services that may place cookies on your device:

Analytics Services

  • Google Analytics
  • PostHog
  • Mixpanel

Support & Communication

  • Intercom
  • Zendesk
  • Calendly

Authentication

  • Auth0
  • Google OAuth
  • Microsoft Azure AD

Infrastructure

  • Cloudflare
  • AWS CloudFront
  • Vercel Analytics

4. Cookie Duration

Session Cookies

Temporary cookies that expire when you close your browser. Used for authentication and session management.

Persistent Cookies

Remain on your device for a set period (typically 30 days to 2 years). Used for preferences and analytics.

5. Managing Your Cookie Preferences

You have several options to control cookies:

Browser Settings

Most browsers allow you to control cookies through their settings:

  • Block all cookies or only third-party cookies
  • Delete existing cookies
  • Set up notifications when cookies are being sent
  • Browse in private/incognito mode

Our Cookie Banner

When you first visit our site, you'll see a cookie banner where you can:

  • Accept all cookies
  • Reject non-essential cookies
  • Customize your preferences by cookie type

Account Settings

Signed-in users can manage analytics and marketing preferences in their account settings.

6. Impact of Disabling Cookies

Disabling certain cookies may affect your experience:

  • You may need to sign in repeatedly
  • Your preferences and settings won't be saved
  • Some features may not work properly
  • We won't be able to provide personalized experiences
  • You may see less relevant content and recommendations

7. Data Processing for AI Services

Some cookies help improve our AI services:

  • Search query optimization and result relevance
  • Knowledge graph improvement based on usage patterns
  • RAG pipeline performance optimization
  • Vector search accuracy enhancement

This data is processed in accordance with our Privacy Policy and is never used to train foundational AI models.

8. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or relevant laws. We will notify you of significant changes by posting the updated policy on our website.

9. Contact Us

If you have questions about our use of cookies or this policy, please contact us:

Email: contact@knowsync.ai