Plans & Pricing

KnowSync offers flexible pricing to match your organization's needs, from individual users exploring AI-powered knowledge management to large enterprises requiring advanced security and unlimited usage.

Subscription Tiers Overview

Choose the plan that best fits your team size, usage requirements, and feature needs:

Free Plan - $0/month

Perfect for trying out KnowSync:

• 5 knowledge bases maximum
• 100MB storage limit
• 1 team member (just you)
• 1,000 API calls per month
• MCP server with basic rate limits
• Community support only

Starter Plan - $29/month

Great for small teams:

• 25 knowledge bases
• 10GB storage
• 5 team members
• 10,000 API calls per month
• MCP server with higher rate limits
• Standard support with email

Professional Plan - $99/month

For growing organizations:

• Unlimited knowledge bases
• 100GB storage
• 25 team members
• 100,000 API calls per month
• MCP server with advanced features
• Priority support with SLA

Enterprise Plan - $$$/month

For large organizations:

• Unlimited everything
• 1TB storage
• Unlimited team members
• Unlimited API calls (fair use)
• Custom MCP servers and rate limits
• SSO/SAML integration
• Dedicated account manager

Detailed Feature Comparison

Storage and Documents

Knowledge Bases:

• Free: 5 maximum
• Starter: 25 maximum
• Professional: Unlimited
• Enterprise: Unlimited

Storage Space:

• Free: 100MB
• Starter: 10GB
• Professional: 100GB
• Enterprise: 1TB

File Upload Limits:

• Free: 3 files, 5MB each
• Starter: 10 files, 10MB each
• Professional: 25 files, 25MB each
• Enterprise: Unlimited files, 100MB each

Supported File Types:

• Free: Basic (PDF, TXT, DOCX)
• Starter: Standard + Code files
• Professional: All formats + Archives
• Enterprise: All formats + Custom parsers

Team and Collaboration

Team Members:

• Free: 1 (owner only)
• Starter: 5 members maximum
• Professional: 25 members maximum
• Enterprise: Unlimited members

Role-Based Access:

• Free: Basic permissions
• Starter: Standard roles
• Professional: Advanced permissions
• Enterprise: Custom role creation

Real-time Collaboration:

• Free: Not available
• Starter: Available
• Professional: Available
• Enterprise: Available with advanced features

Team Analytics:

• Free: Not available
• Starter: Basic metrics
• Professional: Advanced analytics
• Enterprise: Custom dashboards

AI and API Access

API Calls per Month:

• Free: 1,000 calls
• Starter: 10,000 calls
• Professional: 100,000 calls
• Enterprise: Unlimited (fair use)

MCP API Keys:

• Free: 1 key
• Starter: 3 keys
• Professional: 10 keys
• Enterprise: Unlimited keys

Rate Limits:

• Free: 60 requests/hour
• Starter: 600 requests/hour
• Professional: 3,000 requests/hour
• Enterprise: Custom limits

AI Models Access:

• Free: Basic models only
• Starter: Standard models
• Professional: Advanced models
• Enterprise: Custom model deployment

Saved Queries:

• Free: 10 queries
• Starter: 100 queries
• Professional: 1,000 with versioning
• Enterprise: Unlimited

Advanced Features

Web Discovery:

• Free: Not available
• Starter: Basic crawling
• Professional: Advanced crawling
• Enterprise: Custom crawlers

Crawl and Store:

• Free: Not available
• Starter: Light usage
• Professional: Full features
• Enterprise: Enterprise crawling

Advanced Analytics:

• Free: Not available
• Starter: Not available
• Professional: Available
• Enterprise: Available with custom dashboards

White-label Options:

• Free: Not available
• Starter: Not available
• Professional: Not available
• Enterprise: Full customization

SSO/SAML:

• Free: Not available
• Starter: Not available
• Professional: Not available
• Enterprise: Available

Audit Logs:

• Free: Not available
• Starter: Not available
• Professional: Not available
• Enterprise: Available

Custom Tools:

• Free: Not available
• Starter: Not available
• Professional: Not available
• Enterprise: Available

Billing and Payment

Billing Cycles

Monthly Billing: Pay month-to-month with full flexibility to change or cancel anytime.

Annual Billing: Save 17% with yearly commitments:

• Starter: $290/year (save $58)
• Professional: $990/year (save $198)
• Enterprise: $$$$/year

Payment Methods

• Credit Cards: Visa, Mastercard, American Express
• Bank Transfers: Available for Enterprise plans
• Purchase Orders: Enterprise customers only
• Cryptocurrency: Bitcoin and Ethereum accepted

Free Trial

All paid plans include a 14-day free trial:

• Full access to all plan features
• No credit card required to start trial
• Automatic conversion to chosen plan after trial
• Cancel anytime during trial period with no charges

Usage Limits and Overages

How Usage is Tracked

KnowSync tracks usage in real-time across multiple dimensions:

API Calls: Every MCP tool request (search, retrieve, crawl, etc.) Storage: Document storage plus processing overhead AI Units: Weighted by model complexity and token usage Team Members: Active users in your organization

Overage Handling

Free Plan

• Hard Limits: No overages allowed - usage stops at limits
• Upgrade Prompts: Gentle notifications when approaching limits
• Grace Period: 7-day buffer for accidental limit hits

Paid Plans

• Soft Limits: Continue usage with overage billing
• Overage Rates:
  • API calls: $0.05-$0.10 per 1,000 additional calls
  • Storage: $5-$10 per additional GB
  • Team members: $2-$5 per additional member
• Billing: Overages added to next monthly invoice

Usage Monitoring

Track your usage through:

• Real-time Dashboard: Current usage versus plan limits
• Usage Alerts: Notifications at 75% and 90% of limits
• Historical Analytics: 30-day usage trends and patterns
• Detailed Breakdown: Usage by team member and feature

MCP Integration Limits

API Key Management

Free Plan:

• 1 API key
• 60 requests per hour
• Basic tools only (search, retrieve, list)

Starter Plan:

• 3 API keys
• 600 requests per hour
• Standard tools including basic web discovery

Professional Plan:

• 10 API keys
• 3,000 requests per hour
• Advanced tools with full web discovery and crawling

Enterprise Plan:

• Unlimited API keys
• Custom rate limits based on your needs
• Custom tool development and deployment

MCP Tool Access

Free Plan Tools:

• Search documents
• Retrieve content
• List collections

Starter Plan Adds:

• Advanced search filters
• Basic web discovery
• Light crawl and store functionality

Professional Plan Adds:

• Full web discovery capabilities
• Advanced crawl and store features
• AI insights and summaries
• Custom workflow automation

Enterprise Plan Adds:

• Custom tool development
• Private model deployment
• Advanced integrations with your systems
• White-label MCP servers

Plan Migration

Upgrading Your Plan

Immediate Access: Upgraded features become available within minutes Prorated Billing: Pay only for remaining time in current billing cycle Usage Reset: Higher limits apply immediately after upgrade Team Notification: All team members are notified of plan change

Downgrading Your Plan

End of Billing Cycle: Downgrades take effect at next renewal date Data Retention: All data is preserved for 30 days after downgrade Feature Access: Advanced features are disabled gradually with warnings Export Options: Download your data before losing access to features

Plan Change Process

1. Visit Billing Settings in your organization dashboard
2. Select New Plan from available upgrade or downgrade options
3. Review Changes including any prorated charges or credits
4. Confirm Change via secure payment processing
5. Access New Features immediately after successful confirmation

Enterprise Features

Enhanced Security

SSO/SAML Integration:

• Active Directory, Okta, Auth0 support
• Automatic user provisioning and deprovisioning
• Role mapping from your identity provider
• Multi-factor authentication enforcement

Audit Logging:

• Complete access and activity logs
• API call tracking and history
• Data modification history
• Compliance reporting and exports

Advanced Permissions:

• Custom role creation and management
• Granular document and collection access
• IP-based access restrictions
• Time-based access controls

Dedicated Support

Account Manager: Dedicated customer success manager assigned to your account SLA Guarantees: 99.9% uptime commitment with service credits Priority Support: Less than 2 hour response time for critical issues Custom Training: Tailored onboarding sessions for your team Regular Check-ins: Quarterly business reviews and optimization sessions

Custom Deployment

Private Cloud: Dedicated infrastructure in your preferred cloud region On-Premises: Complete installation in your own data center Hybrid Setup: Mix of cloud and on-premises deployment Custom Integrations: API and workflow customization for your needs

Frequently Asked Questions

Can I change plans at any time?

Yes, you can upgrade immediately for instant access to new features, or schedule downgrades for your next billing cycle to avoid losing access mid-period.

What happens to my data if I downgrade?

All your data is preserved for 30 days after downgrading. You can export your data or upgrade again to regain full access.

Do you offer discounts for nonprofits or education?

Yes, we offer 50% discounts for verified nonprofit organizations and educational institutions. Contact our sales team for qualification details.

Can I get a custom plan for my specific needs?

Enterprise customers can work directly with our team to create custom plans with specific features, limits, and pricing tailored to your requirements.

What payment methods do you accept?

We accept all major credit cards, bank transfers for Enterprise plans, and cryptocurrency payments. Purchase orders are available for Enterprise customers.

Is there a setup fee or onboarding cost?

No setup fees for any plan. Enterprise customers receive complimentary onboarding, training, and dedicated support during implementation.

How does the 14-day free trial work?

Start any paid plan trial without a credit card. You get full access to all features during the trial. Choose to continue with automatic billing or cancel before the trial ends.

What happens if I exceed my usage limits?

Free plans have hard limits - usage stops when reached. Paid plans allow overages with additional billing at standard rates, so your service never gets interrupted.